Conditions and requirements:
Other considerations.
This only applies to products that have been bought through the official website www.ecowater360.com or any other authorised subsidiaries of ECOWATER360 COMPANY LIMITED Vietnam.
The product still has the original packaging and original stamp of Ministry of Public Security. The importers goods authority stamp and goods seal.
The products have been damaged or scratched. ** This will be assessed by ECOWATER COMPANY LIMITED Vietnam.
That all parts and packaging and information booklets are in the same original purchase condition from ECOWATER360 COMPANY LIMITED, Vietnam.
Additional costs may apply. **
The products are out of warranty**
Other parts & accessories not listed in our original order documentation.
This only applies to products that have been bought through the official website www.ecowater360.com or any other authorised subsidiaries of ECOWATER360 COMPANY LIMITED Vietnam.
Damages from outside manufacturer. For example 3rd party persons, unauthorized person/s, incorrect product storage or housing, improper packaging or transportation, any natural disasters including water damage.
No or unsatisfactory pre-sediment filters fitted before our purification equipment.
Any customer self-service or repair at any other business other that of Ecowater360 Company or authorized subsidiaries of Ecowater360 Company Limited.
Guarantee / warranty period
We offer a 12 month Warranty on all commercial and home water purifier products**.
** this will only apply to main product items and excluding all pipes, fittings, third party products and labour costs. see scope of works description.
Customer satisfaction
Our policy is replace for New unless otherwise notified and arranged by Managing Director at ECOWATER360 COMPANY LIMITED, Vietnam.
Goods return.
39, Dai Dong, Thanh Tri, Hoang Mai, Hanoi, Vietnam.
** Important information! Only applies to genuine parts and equipment.
